The Polished Palette

CANCELLATION POLICY I understand that things can come up. I value your time, and I hope you value mine too. In the event you need to cancel your appointment, please be sure to notify me no later than 24 hours before your scheduled appointment. Failure to notify me in time will incur a cancellation fee of 100% of the service value. LATE ARRIVAL POLICY Please be sure to arrive on time. If you arrive more than 10 minutes late, I will have to reschedule or condense your appointment to an adjusted service. This is done to maintain my schedule for the rest of my clients that day. If we cannot make your appointment work that day, it will need to be rescheduled and you will incur a late cancellation fee of 50% of the service value. NO SHOW POLICY If you NO SHOW, you will be required to pay 100% of what your service total would have been before you will be able to book another appointment. If you have repeated no shows, I reserve the right to longer offer services to you. NO CHILD POLICY Due to safety considerations, limited space and insurance concerns, children are not permitted in the salon, unless they have an appointment. If you bring a child to your appointment, it will be rescheduled and you will be charged 100% of the service value. COMPLIMENTARY FIXES If you are ever dissatisfied with any service in the salon, I will gladly make the corrections necessary to exceed your expectations within 5 days of your original appointment. No refund is given after services have been rendered. Gel polish manicures are guaranteed for 5 business days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first 5 days, please contact me to schedule a free repair. Repairs after 5 days or for breakages, tears, and corner breaks without notifications are $5+ each. (Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.) REFUNDS If you are not happy with your nails, please make me aware of it before you pay. I will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.